@import"https://fonts.googleapis.com/css2?family=Inter:wght@400;500;600;700;800&display=swap";*,*:before,*:after{box-sizing:border-box;margin:0;padding:0}:root{--bg: #f1f5f9;--sidebar-bg: #0f172a;--sidebar-border: rgba(255,255,255,.07);--sidebar-text: #94a3b8;--sidebar-text-active: #f8fafc;--sidebar-hover: rgba(255,255,255,.06);--sidebar-active-bg: rgba(99,102,241,.18);--surface: #ffffff;--border: #e2e8f0;--border-light: #f1f5f9;--primary: #6366f1;--primary-hover: #4f46e5;--primary-light: #818cf8;--primary-lighter: #c7d2fe;--primary-bg: #eef2ff;--primary-dark: #3730a3;--danger: #ef4444;--danger-light: #fef2f2;--success: #22c55e;--success-light: #f0fdf4;--warning: #f59e0b;--warning-light: #fffbeb;--text: #0f172a;--text-muted: #64748b;--text-dim: #94a3b8;--bubble-agent: #6366f1;--bubble-customer: #f8fafc;--radius: 12px;--radius-sm: 8px;--radius-lg: 16px;--radius-xl: 24px;--font: "Inter", -apple-system, BlinkMacSystemFont, "Segoe UI", sans-serif;--shadow-xs: 0 1px 2px rgba(0,0,0,.05);--shadow-sm: 0 1px 3px rgba(0,0,0,.1), 0 1px 2px rgba(0,0,0,.06);--shadow-md: 0 4px 6px -1px rgba(0,0,0,.1), 0 2px 4px -1px rgba(0,0,0,.06);--shadow-lg: 0 10px 15px -3px rgba(0,0,0,.1), 0 4px 6px -2px rgba(0,0,0,.05);--shadow-xl: 0 20px 40px rgba(0,0,0,.12);--shadow-primary: 0 4px 14px rgba(99,102,241,.35)}html,body,#root{height:100%;font-family:var(--font);background:var(--bg);color:var(--text);font-size:14px;line-height:1.5;-webkit-font-smoothing:antialiased;-moz-osx-font-smoothing:grayscale}::-webkit-scrollbar{width:5px;height:5px}::-webkit-scrollbar-track{background:transparent}::-webkit-scrollbar-thumb{background:#cbd5e1;border-radius:99px}::-webkit-scrollbar-thumb:hover{background:#94a3b8}button{cursor:pointer;border:none;background:none;font-family:inherit;font-size:inherit;color:inherit}input,textarea,select{font-family:inherit;font-size:inherit;outline:none;border:none;background:none;color:var(--text)}a{text-decoration:none;color:inherit}.flex{display:flex}.flex-col{flex-direction:column}.gap-1{gap:4px}.gap-2{gap:8px}.gap-3{gap:12px}.gap-4{gap:16px}.items-center{align-items:center}.justify-between{justify-content:space-between}.justify-center{justify-content:center}.flex-1{flex:1}.overflow-hidden{overflow:hidden}.overflow-y-auto{overflow-y:auto}.truncate{overflow:hidden;white-space:nowrap;text-overflow:ellipsis}.w-full{width:100%}.h-full{height:100%}.text-sm{font-size:12px}.text-muted{color:var(--text-muted)}.text-dim{color:var(--text-dim)}.font-semibold{font-weight:600}.font-medium{font-weight:500}.btn{display:inline-flex;align-items:center;justify-content:center;gap:6px;padding:10px 18px;border-radius:var(--radius-sm);font-weight:500;font-size:14px;transition:all .18s cubic-bezier(.4,0,.2,1)}.btn-primary{background:linear-gradient(135deg,var(--primary) 0%,var(--primary-hover) 100%);color:#fff;box-shadow:var(--shadow-primary)}.btn-primary:hover{filter:brightness(1.08);transform:translateY(-1px);box-shadow:0 6px 20px #6366f166}.btn-primary:active{transform:translateY(0)}.btn-danger{background:var(--danger);color:#fff;box-shadow:var(--shadow-sm)}.btn-danger:hover{background:#dc2626;transform:translateY(-1px);box-shadow:0 4px 12px #ef44444d}.btn-ghost{color:var(--text-muted);background:transparent;border:1.5px solid var(--border)}.btn-ghost:hover{color:var(--primary);background:var(--primary-bg);border-color:var(--primary-lighter)}.btn-sm{padding:6px 12px;font-size:12px;border-radius:6px}.btn:disabled{opacity:.45;cursor:not-allowed;transform:none!important;box-shadow:none!important;filter:none!important}.badge{display:inline-flex;align-items:center;gap:4px;padding:3px 9px;border-radius:99px;font-size:11px;font-weight:600;text-transform:uppercase;letter-spacing:.04em;line-height:1}.badge-waiting{background:#fef3c7;color:#92400e}.badge-active{background:#dcfce7;color:#166534}.badge-closed{background:#f1f5f9;color:var(--text-dim)}.badge-admin{background:var(--primary-bg);color:var(--primary-dark)}.badge-agent{background:#f1f5f9;color:var(--text-muted)}.dot{width:8px;height:8px;border-radius:50%;display:inline-block;flex-shrink:0}.field{background:#fff;border:1.5px solid var(--border);border-radius:var(--radius-sm);padding:11px 14px;width:100%;color:var(--text);transition:all .18s ease;box-shadow:var(--shadow-xs);font-size:14px}.field:hover{border-color:#cbd5e1}.field:focus{border-color:var(--primary);box-shadow:0 0 0 3px #6366f11f}.field::placeholder{color:var(--text-dim)}select.field{-webkit-appearance:none;-moz-appearance:none;appearance:none;background-image:url("data:image/svg+xml,%3Csvg xmlns='http://www.w3.org/2000/svg' width='12' height='12' viewBox='0 0 12 12'%3E%3Cpath fill='%2394a3b8' d='M6 8L1 3h10z'/%3E%3C/svg%3E");background-repeat:no-repeat;background-position:right 12px center;padding-right:36px}.card{background:#fff;border:1px solid var(--border-light);border-radius:var(--radius);padding:28px;box-shadow:var(--shadow-sm)}.overlay{position:fixed;top:0;right:0;bottom:0;left:0;background:#0f172a80;-webkit-backdrop-filter:blur(6px);backdrop-filter:blur(6px);display:flex;align-items:center;justify-content:center;z-index:50;animation:fadeIn .18s ease}@keyframes fadeIn{0%{opacity:0}to{opacity:1}}.modal{background:#fff;border:1px solid var(--border);border-radius:var(--radius-lg);padding:32px;width:100%;max-width:440px;box-shadow:var(--shadow-xl);animation:slideUp .25s cubic-bezier(.34,1.56,.64,1)}@keyframes slideUp{0%{opacity:0;transform:translateY(24px) scale(.96)}to{opacity:1;transform:translateY(0) scale(1)}}.modal h2{font-size:20px;font-weight:700;margin-bottom:24px;color:var(--text);letter-spacing:-.02em}.form-group{margin-bottom:18px}.form-group label{display:block;font-size:13px;font-weight:600;color:var(--text);margin-bottom:7px;letter-spacing:-.01em}.form-error{font-size:13px;color:var(--danger);margin-top:8px;font-weight:500;padding:10px 14px;background:var(--danger-light);border-radius:8px;border:1px solid #fecaca}